Shipping policy

Shipping & Delivery Policy

Last updated: 4 October 2026

At Mylo’s Doodle Co., we want getting your order to be as simple and reliable as possible.

Where we deliver

We currently deliver to addresses within the United Kingdom only.

Standard delivery

Our standard delivery service is:

Standard UK delivery — £4.95

Orders of £50.00 and over qualify for free standard UK delivery.

Dispatch

We aim to process and dispatch orders promptly after payment has been successfully received.

Orders are normally prepared for dispatch on business days. Orders placed outside our normal processing times, at weekends or on public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive confirmation and tracking information where available.

Delivery times

We ask customers to allow sufficient time for delivery, particularly during busy periods, public holidays and periods of disruption.

If your order has not arrived within a reasonable period after dispatch, please contact us at:

hello@mylosdoodleco.co.uk

We will do our best to help investigate the delivery.

Tracking

Where tracking is available, your tracking information will be provided after dispatch.

Please check the tracking information before contacting us about a delayed parcel, as the latest delivery information may be available there.

Incorrect delivery information

Please check your delivery address carefully before completing your order.

If you provide an incorrect or incomplete address and the parcel is returned to us, please contact us so that we can discuss the available options.

Delivery problems

If your parcel arrives damaged, please contact us as soon as reasonably possible and, where possible, provide photographs of the packaging and the item.

If your order appears to be missing, contact us at:

hello@mylosdoodleco.co.uk

We will work with you and the delivery provider to investigate.

Delays outside our control

We cannot guarantee delivery dates where delays are caused by circumstances outside our reasonable control, including severe weather, industrial action, service disruption, unusually high parcel volumes or other carrier-related issues.

Your statutory consumer rights are not affected by anything in this policy.