Privacy policy

Privacy Policy

Last updated: 4 October 2026

Mylo’s Doodle Co. respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the rights you have in relation to your information.

Who we are

Mylo’s Doodle Co. is a UK sole-trader business.

Business: Mylo’s Doodle Co.
Email: hello@mylosdoodleco.co.uk
Website: mylosdoodleco.co.uk

For privacy enquiries, please contact us using the email address above.

Information we collect

Depending on how you interact with us, we may collect:

Your name
Billing and delivery address
Email address
Telephone number where provided
Order details
Payment and transaction information
Information you provide when contacting us
Information relating to returns, refunds and customer service
Marketing preferences
Information you provide when joining the Mylo Pack
Technical information relating to your use of our website, where collected through cookies and similar technologies

We do not need your payment card details to process an order ourselves. Payments are processed through our payment providers.

How we use your information

We may use your personal information to:

Process and fulfil orders
Take payment and provide refunds
Arrange delivery
Provide customer service
Deal with returns and complaints
Communicate with you about your order
Maintain business and transaction records
Prevent fraud and misuse
Improve our website, products and customer experience
Send marketing communications where you have provided the appropriate consent or where another lawful basis permits us to do so
Operate and manage the Mylo Pack community
Meet our legal and accounting obligations

Lawful bases

Depending on the circumstances, we process personal information because:

It is necessary to perform a contract with you, such as processing an order.
It is necessary for us to comply with a legal obligation.
We have a legitimate interest in operating, protecting and improving our business, provided those interests do not override your rights.
You have provided consent, where consent is required, such as certain marketing communications.

Where processing is based on consent, you can withdraw that consent at any time.

Shopify and service providers

Our online store is operated using Shopify.

We may share relevant information with service providers where necessary to operate the business, including payment providers, delivery providers, technology providers, customer-service providers, fraud-prevention services, accountants and professional advisers.

These providers only receive information that is reasonably necessary for the service they provide or where otherwise required by law.

Payments

Payments are processed through the payment methods offered at checkout.

Payment providers may process your information in accordance with their own privacy policies.

We do not store your full payment card details ourselves.

Delivery

We provide relevant customer information to delivery providers where necessary to deliver your order.

For example, this may include your name, delivery address and contact information needed for delivery.

Marketing

If you join the Mylo Pack or otherwise subscribe to marketing communications, we may use your contact information to send relevant communications about Mylo’s Doodle Co., products, offers, news and the Mylo Pack.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage and support relevant marketing or analytics activities.

Some cookies may be provided by third-party services used by our Shopify store.

You can manage cookies through your browser and, where applicable, the cookie controls provided on our website.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax, fraud-prevention and record-keeping requirements.

Different types of information may therefore be retained for different periods.